Privacy Policy
This policy explains what personal data Remitto processes, why, and the choices you have. It is written in plain language; where EU regulation applies, we cite it precisely.
Who we are
Remitto ApS is the data controller for personal data processed through this website and the data processor for carrier data processed on behalf of our customers under a Data Processing Agreement.
Data we process
Account and contact details you provide; usage and device data from this site; and, for customers, the carrier shipment and invoice data needed to detect and recover refunds. We minimize what we collect to what each purpose requires.
Lawful bases
We rely on contract performance for providing the service, legitimate interest for securing and improving it, and consent for non-essential cookies. For claim submission on a customer’s behalf we act on the customer’s instructions as processor.
Data residency & retention
All data is stored in EU regions and never leaves the EU. We retain data only as long as needed for the purpose collected or as required by law, then delete or anonymize it.
Your rights
Under GDPR you may request access, rectification, erasure, restriction, portability, and object to certain processing. Contact privacy@remitto.io to exercise these rights.
Sub-processors
We use a limited set of EU-based sub-processors, each under a data processing agreement. The current list is published in our Trust Center.
Cookies & analytics
This site uses essential cookies and, with your consent, limited analytics. You can accept or reject non-essential cookies via the consent banner. See the Cookie Policy for the full list.
Complaints
If you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with your local supervisory authority. In Denmark this is Datatilsynet. We ask that you contact us first so we can try to resolve it.
Changes & contact
We may update this policy and will post the revised version here with a new effective date. For any privacy question or to exercise your rights, contact privacy@remitto.io.
Questions about this document? Email legal@remitto.io.